It is with great pleasure that I write this letter to you. I hope you have a chance to read this letter and can let your employees know that there is appreciation for their hard work and perseverance for customer satisfaction as all to many times there are complaints but no thank you’s.

In building my house over a year ago I had to do much of the subcontracting work myself. I had many friends that would help from cabinets, countertops, carpet and so on but when it came to a sprinkler system I was at a loss. I opened the yellow pages and saw about 15 different companies, I chose 5 randomly and had each company come by to meet me and discuss everything from the Installation to warranty. From the beginning you stood out, your professionalism, pricing, dedication to helping me understand what would be the best system for my lawn, and the warranty that you said you would stand by put me at a comfort zone to using your company.

As all homeowners know warranties on many of the things we buy usually does not work to our advantage, now being over a year in the house we as homeowners find things cracking and breaking and have to start reaching for the warranty papers. With you, the word “Gentleman’s Agreement” is still a word we can use which we can not say about many companies, I have yet to pull papers out to show you the date you installed my system and you have remembered everything we have discussed in the past as well. I have had 2 situations in the past year that I have broken a sprinkler head which you replaced within 24 hours of my phone call and now most recently an issue with the rain sensor wire getting dismantled by another contractor doing work at my house, which again was resolved within 24 hours all at no charge.
The reason I am so pleased is that you as the owner came out to make the calls personally addressed my issues at hand and made sure I was happy by any means necessary. I have not found that to be true with many of the purchases made on this house as far as warranty. I am pleased with you and your employees for taking care of me, especially being in Florida where the irrigation system is so important. Thanks for all the help.

Sincerely,



Rushab Choksi, PharmD